Elaine Chew
Legal

Terms & Conditions

For AI Agent CRM & Automation Rental

This General Service, Non-Circumvention, Non-Disclosure, and Compliance Agreement (the "Agreement") is entered into by and between Elaine Chew (hereinafter referred to as the "Provider") and the undersigned user (hereinafter referred to as the "Client").

By signing this document, engaging with the service, or submitting payment, the Client fully understands and agrees to all terms and conditions set forth in this Agreement.

1. SCOPE OF SERVICES

The Provider agrees to rent out a proprietary AI Agent designed for Customer Relationship Management (CRM) and Automation (the "Service") to the Client.

  • What the Service Includes: Access to and usage of the AI Agent CRM and Automation tool for the duration of the rental period, routine performance monitoring, and standard operational capabilities as outlined in the service tier selected by the Client.
  • What the Service Does Not Include: Hardware provision, custom development or coding outside the original AI agent scope, covering of third-party software subscription fees, and dedicated 24/7 live IT support unless otherwise specified in writing.

2. COST AND PAYMENT TERMS

  • Agreement to Cost: The Client agrees to the rental cost of the Service as quoted and invoiced by the Provider.
  • Payment Channels: All payments must be processed securely via proper authorized channels, specifically Wise.com or other approved third-party payment platforms designated by the Provider. Any new third party payment platforms will be announced via email.
  • E-Receipts: Upon successful clearance of payment, an official e-receipt will be generated and sent to the Client’s provided email address within one (1) to three (3) business days.

3. NON-CIRCUMVENTION & NON-DISCLOSURE AGREEMENT (NCNDA)

To protect the intellectual property, trade secrets, and proprietary technology of the Provider, the Client strictly agrees to the following terms:

  • No Reproduction or Resale: The Client shall not share, reproduce, recreate, reverse-engineer, or copy the AI agent in order to sell or generate profit from the ELAINE CHEW site, brand, or its underlying intellectual property.
  • Single-Business Use: The AI agent is rented for use strictly within the specific business entity agreed upon at the time of purchase. The Client cannot reuse, deploy, or implement this AI agent in any other registered businesses.
  • No Unauthorized Transfer: The Client shall not transfer, sub-license, or assign access to the AI agent to any other users, partners, or third parties without prior, express written consent and permission directly from Elaine Chew.

4. COMPLIANCE & REGULATIONS

  • USA Company Regulations: The underlying technology of the AI agent operates in connection with a company registered in the United States of America. The Client agrees to strictly follow, respect, and abide by all terms of service and acceptable use policies set forth by this USA-based entity.
  • Regional Regulations: The Client is solely responsible for ensuring that their use of the AI agent for CRM and automation abides by all applicable regional, national, and local regulations (such as data protection and privacy laws) within their specific operating jurisdiction.

5. SUPPORT & COMMUNICATION

If the Client experiences any technical issues, disputes, or general concerns regarding the AI agent, they must reach out to the Provider exclusively by submitting a ticket via the official Contact Form provided by the Provider.

SUBSCRIPTION MODIFICATIONS & CANCELLATIONS

  • Cancellation Fee: In the event the Client chooses to terminate an annual subscription prior to the end of the billing cycle, a strict, one-time flat cancellation fee of $150 USD shall apply.
  • Switching Subscriptions: If the Client wishes to switch or upgrade their current subscription plan, they may do so simply by sending a request via email. This email must explicitly state the current subscription plan and be sent from (or include) the original email address used to register the account.

6. DISPUTE RESOLUTION & GOVERNING LAW

In the event of any dispute, technical disagreement, financial issue, or breach of contract arising out of or relating to this Agreement, the parties agree that the matter shall be governed by the laws of Malaysia. All legal proceedings, hearings, and judgments shall be exclusively addressed and resolved in the appropriate courts located in Kuala Lumpur, Malaysia.

ACCEPTANCE AND SIGNATURE

By signing below, the Client acknowledges that they have read, understood, and agreed to be bound by the cost, inclusions, exclusions, NCNDA restrictions, and compliance requirements of this Agreement.